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THANK YOU!! to everyone who supported our Macmillan coffee morning on Monday 30th Sept. We raised £127.02.

Healthy Lifestyle has started two new groups which we hope will help and support our patients.

Lost Friends is held on Thursdays 1.00-2.30p.m here at the surgery. This group is here to support anyone that has suffered a bereavment. It's a small friendly group aimed at helping each other.

The other group is Breathing Buddies. This is also held on Mondays 3.15-4.15 p.m here at the surgery. If you are a C.O.P.D patient, this is for you! Come along and chat with other patients with the same symptoms and get some support and advise.

Missed Appointments (DNAs)

Unfortunately for several reasons, each month there are numerous patients who do not attend their scheduled GP or Nurse appointment. This wastes a large amount of GP & Nurse time, but also prevents other patients from booking those appointments.

The practice will display how many appointments have been missed on a monthly basis, this will also show how much time clinical time has been wasted.

We ask all patients:

• To inform us as soon as possible if you cannot make the appointment.

• To contact the surgery if you are running late rather than not attending as the appointment can be cancelled or other arrangements may be made to prevent it showing as a non attendance.

• To keep appointments as much as possible.


Patients who do not attend their appointments are classed as a DNA (Did Not Attend). The clinical system automatically marks in the patient record that they have failed to attend an appointment.

First Occasion: A text message and letter will be sent to the patient by the DNA coordinator.

Second Occasion: A 2nd letter will be sent to the patient to inform the patient they will be removed from the practice list if they DNA again. 

Third Occasion: The DNA Coordinator will send a final letter to the patient. explaining that they have breached the practice DNA policy and will be removed from the practice list; the patient will be given the opportunity to contact the practice to explain should they wish to.

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