Missed Appointments (DNAs)
Unfortunately for several reasons, each month there are numerous patients who do not attend their scheduled GP or Nurse appointment. This wastes a large amount of GP & Nurse time, but also prevents other patients from booking those appointments.
The practice will display how many appointments have been missed on a monthly basis, this will also show how much time clinical time has been wasted.
We ask all patients:
• To inform us as soon as possible if you cannot make the appointment.
• To contact the surgery if you are running late rather than not attending as the appointment can be cancelled or other arrangements may be made to prevent it showing as a non attendance.
• To keep appointments as much as possible.
MISSED APPOINTMENTS PROCEDURE
Patients who do not attend their appointments are classed as a DNA (Did Not Attend). The clinical system automatically marks in the patient record that they have failed to attend an appointment.
First Occasion: A text message and letter will be sent to the patient by the DNA coordinator.
Second Occasion: A 2nd letter will be sent to the patient to inform the patient they will be removed from the practice list if they DNA again.
Third Occasion: The DNA Coordinator will send a final letter to the patient. explaining that they have breached the practice DNA policy and will be removed from the practice list; the patient will be given the opportunity to contact the practice to explain should they wish to.