Noticeboard

On the 2nd March we had a full house at our regular coffee morning. We welcomed Robin from The Air Ambulance who came to tell us about the fantastic service they give. Some of us were surprised to learn that this is supported by the public raising funds to keep it air bourne. Quite a few people made a donation to their collection box and bought some of the merchandise Robin had brought along. The group then handed over a cheque for £100.00 on behalf of the coffee morning regulars and the practice. It was a lovely morning and everyone enjoyed it.

Welcome to Tong Medical Practice - Rated Outstanding by CQC. 

Welcome to our Surgery website, where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services.

Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

The Practice is rated 'Outstanding' by the Care Quality Commission (CQC). Please see the full report at https://www.cqc.org.uk/location/1-587967049

SYMPTOMS OF CORONAVIRUS

If you have symptoms of cough, fever or shortness of breath you may have the Coronavirus.  PLEASE CALL 111 FOR ADVICE - DO NOT COME TO GP SURGERY

If you are self-isolating you can go on the following website for a self-isolation note for your employers: https://111.nhs.uk/isolation-note

Due to the on-going Covid-19 pandemic the practice has implemented several changes as detailed below. These are effective until further notice

All GP/ANP appointments will be by telephone or Video call. Please ring the surgery at 8.00am if you wish to be put on our telephone triage list.  For any patients who cannot be treated via telephone or video call, the GP will arrange to see you for an urgent face to face appointment at the surgery.  

Nurse appointments are restricted but if you need to be seen then you will receive a letter from the practice inviting you for a prebooked appointment. The letter will explain the procedure for entry into the surgery.

*We will not be taking prescription requests over the telephone from Monday 17th August unless you have permission from the surgery.  Our prescription service will be online and we will issue you with online passwords.  PLEASE NOTE THAT YOUR MEDICATION WILL TAKE 48 HOURS TO REACH YOUR NOMINATED PHARMACY.

All prescriptions will be sent electronically so you will need to nominate a preferred pharmacy.  Please inform the reception team and they will update your records.   We will not issue medication earlier than 7 days before its due date. 

DO NOT COME TO THE SURGERY  UNLESS YOU HAVE A PREBOOKED APPOINTMENT. PLEASE RING THE SURGERY FOR ANY QUERIES.

Face covering

.................................................................................................................................

Please be aware that GPs are NOT in a position to provide individual risk assessments or letters for patients who feel they should be exempt from wearing a face mask.  Please do not contact us to request a letter, however, self printed exemption cards are available online.  Please google-  face covering exemption card. 

IF YOU ARE AT RISK OR EXPERIENCE DOMESTIC ABUSE YOU CAN STILL GET SUPPORT. THE NATIONAL HELPLINE IS FREE TO CALL 24/7 ON 0808 2000 247 OR ONLINE AT gov.uk/domestic-abuse OR LOCALLY 'STAYING PUT' ON 0808 280 099. POLICE ARE ALSO AVAILABLE ON 999 (55 IS THE SILENT OPTION).

.................................................................................................................................

............................................................................................................................

PLEASE NOTE THAT 25% OF GP AND ADVANCED NURSE PRACTITIONER APPOINTMENTS ABLE TO BOOK ONLINE. PLEASE ASK AT RECEPTION FOR DETAILS 

NEWSFLASH

CARE NAVIGATION STARTED ON 3RD DECEMBER 2018

The right care from the right person, first time

When you ring to book an Appointment, you might notice our reception team will ask you for a brief outline of how we can help you.

This is because we have introduced a new initiative called Care Navigation. It means our reception team has been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly. Anything you share with our team will be kept confidential.

Through this specialist training, our team will be able to direct you to the most appropriate clinician or service for your needs.
Our reception team will never offer clinical advice. Instead, this new way of working is about offering you the choice to see the most appropriate professional - in our Practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you will not need to wait to see a GP.

By working this way, it helps to free-up time for GP's to care for Patients with complex or serious health conditions that can only be managed by a Doctor. More importantly though, it means people are seen first by the clinician that is best placed to help you with your health needs.

Helping you to choose

The choice is always yours though. It is completely up to you if you want to share information with our reception team.
You will never be refused a GP appointment but we hope that next time you contact our Practice and speak with our reception team you will see the value of seeing a different healthcare professional if they are better able to help.

You can find out more about Care Navigation by picking up a leaflet or by speaking to a member of our Practice team.

 

Friends and Family Test

The NHS Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Click below to take the test today!

Click here for detailed information on the Friends and Family Test.

 ............................................................................................................................

Text Message Updates

Want to know more about what's going on at your Surgery ? 
Want to receive Appointment reminders via text message ?
 
Enter your email address and mobile phone number by clicking below to receive updates, newsletters and text message Appointment reminders from the Practice
 
 
 .......................................................................................................................... 

Patient.co.uk 

This is an online resource providing information on healthlifestyledisease and other medically-related topics. The website's aim is to provide members of the public with up-to-date information on health-related topics in the form of comprehensive leaflets (which can be read online or printed), blogs, well-being advice and videos. Click here to visit the website. 

 

 

 

(Site updated 05/08/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website