Missed Appointments (DNAs)
Unfortunately for several reasons, each month there are numerous patients who do not attend their scheduled GP or Nurse appointment. This wastes a large amount of GP & Nurse time, but also prevents other patients from booking those appointments.
The practice will display how many appointments have been missed on a monthly basis, this will also show how much time clinical time has been wasted.
We ask all patients:
• To inform us as soon as possible if you cannot make the appointment.
• To contact the surgery if you are running late rather than not attending as the appointment can be cancelled or other arrangements may be made to prevent it showing as a non attendance.
• To keep appointments as much as possible.
MISSED APPOINTMENTS PROCEDURE
Patients who do not attend their appointments are classed as a DNA (Did Not Attend). The clinical system automatically marks in the patient record that they have failed to attend an appointment.
First Occasion: A text message or letter will be sent to the patient by the DNA coordinator.
Second Occasion: A telephone call will be made to the patient to explain the DNA policy and to inform the patient they will be removed from the practice list if they DNA again. The DNA coordinator will also obtain a reason for the DNA and this will be followed up by a Letter and logged in the patient record.
Third Occasion: The DNA Coordinator will send a final letter to the patient explaining that they have breached the practice DNA policy and will be removed from the practice list; the patient will be given the opportunity to contact the practice to explain should they wish to.