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Noticeboard

Healthy Lifestyle has started two new groups which we hope will help and support our patients.

Lost Friends is held on Mondays 1.00-3.00p.m here at the surgery. This group is here to support anyone that has suffered a bereavment. It's a small friendly group aimed at helping each other.

The other group is Breathing Buddies. This is also held on Mondays 3.15-3.45 p.m here at the surgery. If you are a C.O.P.D patient, this is for you! Come along and chat with other patients with the same symptoms and get some support and advise.

Zero Tolerance Policy

The practice  operate a zero tolerance policy with regards to violence , abuse. aggressive and intimidating behaviour towards members of staff.  The practice has the right to remove patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence/agression in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Our practice staff are here to help you.

Our aim is to be as polite and helpful as possible to all patients.

If you consider that your have been treated unfairly or inappropriately, please ask the reception staff to contact one of the service leads who will be happy to address your concerns.

Shouting, swearing and derogatory language will not be tolerated under any circumstances and patients who are abusive will be removed from the patient list. 

 
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