Tong Medical Practice currently uses "SystmOnline" to provide certain online facilities for patients. Any patient registered with the practice may request a username and password to use with SystmOnline.
The principle aim of SystmOnline is to provide patients with a more convenient way of booking or cancelling appointments and ordering repeat prescriptions.
Currently, patients can use the online facilities to:
book and cancel normal 10 minute appointments with a GP
request their repeat prescriptions up to 7 days in advance
update their contact details (address, telephone numbers and email)
Fair use policy
To keep the system manageable and prevent possible abuses, we have limited the functions made available to patients through SystmOnline. Also, the events listed below have recently occurred. The practice considers incidents such as these to be an unacceptable use of SystmOnline.
A patient books an appointment and then does not attend. This is not acceptable as it wastes an appointment slot which could have been offered to another patient.
A patient books two consecutive appointments to effectively create one 20 minute long appointment. This is not acceptable as the doctors decide if a patient requires a double appointment or not.
A patient books an appointment and asks the doctor to give him/her a telephone consultation instead of a face-to-face one. This is not acceptable as the practice does not allow telephone appointments to be booked on SystmOnline. If a patient wants to make a telephone appointment, they must first call reception.
A patient books an appointment and requests that it be turned into a specialist appointment (eg. a diabetic or respiratory check-up appointment). This is not acceptable as patients are only allowed to book normal 10-minute GP appointments using SystmOnline. To book a specialist appointment, patients must instead contact reception.
Please note: patients who repeatedly and intentionally abuse the available online facilities may have their username and password revoked
We are pleased to announce that SystmOnline is now available to patients as an app for iPhones, iPads and other Apple devices running the iOS operating system. The app is listed on the App Store and is free to download. To download the app, search for "SystmOnline" in the app store.
Patients can use their existing SystmOnline login details to access the online services offered by your organisation via the app.
The app provides a quick and easy way to change your contact details, order repeat prescriptions and book appointments. Please note that the App provides only the basic functions for SystmOnline and you may need to log on via your PC for more advanced tasks.