Welcome to Tong Medical Practice - Rated Outstanding by CQC. 

Welcome to our Surgery website, where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services.

Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

The Practice is rated 'Outstanding' by the Care Quality Commission (CQC). Please see the full report at https://www.cqc.org.uk/location/1-587967049

'One Click Away' convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. 

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NEWSFLASH

CARE NAVIGATION STARTED ON 3RD DECEMBER 2018

The right care from the right person, first time

When you ring to book an Appointment, you might notice our reception team will ask you for a brief outline of how we can help you.

This is because we have introduced a new initiative called Care Navigation. It means our reception team has been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly. Anything you share with our team will be kept confidential.

Through this specialist training, our team will be able to direct you to the most appropriate clinician or service for your needs.
Our reception team will never offer clinical advice. Instead, this new way of working is about offering you the choice to see the most appropriate professional - in our Practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you will not need to wait to see a GP.

By working this way, it helps to free-up time for GP's to care for Patients with complex or serious health conditions that can only be managed by a Doctor. More importantly though, it means people are seen first by the clinician that is best placed to help you with your health needs.

Helping you to choose

The choice is always yours though. It is completely up to you if you want to share information with our reception team.
You will never be refused a GP appointment but we hope that next time you contact our Practice and speak with our reception team you will see the value of seeing a different healthcare professional if they are better able to help.

You can find out more about Care Navigation by picking up a leaflet or by speaking to a member of our Practice team.

Friends and Family Test

The NHS Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Click below to take the test today!

Click here for detailed information on the Friends and Family Test.

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Text Message Updates

Patient.co.uk 

This is an online resource providing information on health, lifestyle, disease and other medically-related topics. The website's aim is to provide members of the public with up-to-date information on health-related topics in the form of comprehensive leaflets (which can be read online or printed), blogs, well-being advice and videos. Click here to visit the website.